Frequently Asked

Questions

What would you like to know?

Whether you're seeking information about our products, services, or policies, we aim to provide you with the answers you need. If you can't find what you're looking for, don't hesitate to reach out to us using the contact form below; our team is ready to assist you.

How do I place an order for a diesel engine?

To place an order, simply browse our selection of diesel engines, select the desired product, and proceed to the checkout page. Follow the prompts to provide your shipping information and complete the purchase.

What payment methods do you accept?

We accept major credit cards, such as Visa, Mastercard, American Express, and Discover. We also offer alternative payment options, including PayPal and bank transfers.

How long will it take to receive my diesel engine?

The delivery time depends on various factors, including the availability of the product and the shipping method chosen. We strive to process orders promptly. It typically takes us about 3 to 5 days to build and ship your engine and another 3 to 5 days transit time.

Do you offer international shipping?

We do not offer international shipping at this time.

What warranty is provided with the diesel engines?

Our diesel engines come with a nationwide limited warranty. Warranty details can be found on our warranty page. If you have any questions about a particular warranty, feel free to reach out to our customer support team.

Can I return or exchange a diesel engine if I change my mind?

We understand that circumstances may change, and we have a return and exchange policy in place. Please review our Returns and Refunds page for detailed information on the eligibility criteria, process, and any associated fees.

Are installation services available for the diesel engines?

Yes. We offer installation services in our Centerville location. For more information please feel free to reach out to our installation experts at (phone number).

How can I track my order?

Once your order is processed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your delivery. Alternatively, you can log into your account on our website to check the order status.

What should I do if the diesel engine I receive is damaged or defective?

In the rare event that you receive a damaged or defective product, please contact our customer support immediately. We will guide you through the return or replacement process and ensure that the issue is resolved promptly.

Can I get assistance in selecting the right diesel engine for my specific needs?

Absolutely! Our knowledgeable customer support team is here to assist you in choosing the right diesel engine for your requirements. You can reach out to us via phone, email, or live chat, and we'll be happy to provide guidance and answer any questions you may have.